WT-202507-0013

Scheduled

⚠️ Water Pressure Problems, Ductwork Issues | 🏠 11110 Blue Eyed Grass St | 🛡️ 2-Year | 📅 Jul 14

Issue

Water Pressure Problems, Ductwork Issues

Property

11110 Blue Eyed Grass St

Warranty

2-Year

Created

Jul 14, 2025

Conversation

July 14, 2025

EJ Brown 12:33 PM

One of my bathrooms does not receive enough pressure to fully flush or fill bowl. I heard rattling noises coming from my main air duct and have not been able to diagnose the cause. There seems to be some type of blockage that's preventing airflow. House is currently 83 degrees inside.

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Toilet

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Warranty Team 2:28 PM

Dear EJ Brown,

We have reviewed your warranty claim regarding the HVAC system. Please note that HVAC coverage through Edwards Homes is limited to one year. However, we can offer a one-time courtesy service call to assist you with this matter.

Regarding the toilet issue, we can schedule a plumber for Thursday, July 17, between 1:00 PM and 5:00 PM.

Please confirm if this time works for you and if we have your permission to share your contact information with the HVAC company so they can arrange the one-time courtesy visit on the same date.

Thank you, and we look forward to your response.

Victor Garcia 2:45 PM

Dear EJ Brown,

Regarding the toilet issue, we can schedule a plumber for Thursday, July 17, between 1:00 PM and 5:00 PM.

Please confirm if this time works for you and if we have your permission to share your contact information with the HVAC company so they can arrange the one-time courtesy visit on the same date.

Thank you, and we look forward to your response.

EJ Brown 2:50 PM

Unfortunately I can't do Thursday. Are there any openings for Friday?

Warranty Team 2:55 PM

Hello we can have the plumber Friday from 8 am to12pm

Victor Garcia 3:42 PM

Hello we can have the plumber Friday from 8 am to12pm

EJ Brown 3:43 PM

Yes that works, thank you!

July 15, 2025

Victor Garcia 11:22 AM

We have scheduled you for Friday between 8am-12pm.

Business Hours: Mon-Fri 8AM-5PM Responses outside these hours may be delayed

11450 Rojas Dr. Ste D15

915-849-8819

Mon - Fri: 8:00 - 5:00